Subject: Tech Support Candidate - Anu Singh
From: Anu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:05:54 -0400

Tech Support
Test

Name

Anu
Singh

E-mail

[email-masked]

Phone Number

(110092) 8700905504

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pandav Nagar East Delhi Akshardham

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - advance
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bestone Industries Pvt Ltd

IT Admin Associate

7 Oct
2021

30000

Previous Employer 1

Evoxyz Technologies

Supprt
Exective

21 June 2020

23000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1:- Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

2:-Make Sure the Internet Connection Works

:- Open your browser. In the address bar at the top, type in , then push Enter
or Return.

:- Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google Search.

:- Make sure search results load properly.

:-  Check if the Website is Down for Everybody or Just Me

Open your preferred browser, and visita website checker page, such as "Down for
Everyone or Just Me.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1:- Swipe
down from the top of the screen.

2:- Touch and hold Bluetooth .

3:- Tap Pair new device. If you don't find Pair new

device, check under "Available devices" or tap

More Refresh.

4:- Tap the name of the Bluetooth device you

want to pair with your device.

5:-  Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organisation to suceed in
its business. I follow this mantra.  Being responsive with positive attitue,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate you from
others

On a scale of 1 - 5 please rate your fluency in
spoken English

4