Subject: Tech Support Candidate - Yagavan Raman
From: Yagavan Raman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:37:48 -0400

| | Tech Support Test

Name | Yagavan Raman
E-mail | [email-masked]
Phone Number | (91) 8489493171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the internet connection.
Step 2:  Check the cables inserted properly.
Step 3:  Check the error message and google it to solve the problem by the steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on both the device which two has to been connect.
2. In the bluetooth section, click the option "search new device".
3. All the near-able bluetooth lists there.
4. click the device which you need to be connect.

What according to you makes you a good candidate for customer service or technical support job?

1.I have a good communication knowledge.
2.I have a talent  of decision making.
3.I know how to interact with the customer by
satisfying their need in patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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