Subject: Tech Support Candidate - Madan Mohan
From: Madan Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:21:35 -0400

Tech Support
Test

Name

Madan
Mohan

E-mail

[email-masked]

Phone Number

(91) 7053547617

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Samalkha Panipat

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

wipro

Administrator

28000

Previous Employer 1

impact onfotech

desktop support
engineer level 2

20000

Previous Employer 2

vertex

desktop support egineer

15th
December 2016

8000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- first check internet is working or not in my
system,

2-if internet is working then check which IP has been taken by system,

3-then open web browser and login the website,

4- check in different web browser, and check proxy if issue still persist,

5-delete history or cookies of IE, if issue is still persist

6-then reset IE

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

power on the Bluetooth  speaker and on
Bluetooth option

2-on Bluetooth of mobile and searching new devices

3-after search completed click on Bluetooth device which we want to connect and
connect

4- after connecting/pairing we are able to use that speaker

What
according to you makes you a good candidate for customer service or technical
support job?

patience

On a scale of 1 - 5
please rate your fluency in spoken English

3