Subject: Tech Support Candidate - Md Zeyaul Hoda
From: Md Zeyaul Hoda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:20:43 -0400

Tech Support
Test

Name

Md Zeyaul
Hoda

E-mail

[email-masked]

Phone Number

(+91) 9006834715

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

843324

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- I'll read error

Step 2- I'll check internet connection

Step 3- I'll go through error and resolve it accordingly

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Open bluetooth of mobile and on bluetooth of speaker

Step 2 - Check name of bluetooth speaker in mobile

Step 3 - Pair that device once get the name of bluetooth speaker

What according to you makes you a good candidate
for customer service or technical support job?

First
things we should understand the issue of customer in proper way then go through
that .

Understanding the issue of customer is main thing after that try to convince
them.

On a scale of 1 - 5 please rate your fluency in
spoken English

4