Subject: English Language Test - Priya Bharti
From: Priya Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:11:36 -0400

Foreign Language
Screening Test

Name

Priya
Bharti    /  (91) 7224053316    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

As per your query, your address is wrong that's why you are
having the problem and no worry our team will contact you soon and you will get
your product.

Thanku.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Ok mam,
we got your mail and deeply know your problem and we will make sure that the tv
cabinet will be exchange as soon as possible.

Thankyou for your feedback, we will resolve your problem soon.