Subject: Tech Support Candidate - Rahul Pal
From: Rahul Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 00:03:57 -0400

| | Tech Support Test

Name | Rahul Pal
E-mail | [email-masked]
Phone Number | (91) 8920528511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | IT Engineer | Working | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check the connection of the internet.
2. I'll check cable connection and try to fix them.
3. After I will go setting and Diagnose the troubleshoot of the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of the mobile.
2. Open the Bluetooth of your headfone or speaker.
3.after that pairing between of them.

What according to you makes you a good candidate for customer service or technical support job? | I have a experience in IT support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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