Subject: Tech Support Candidate - Divyanshu Kumar
From: Divyanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 23:46:30 -0400

| | Tech Support Test

Name | Divyanshu Kumar
E-mail | [email-masked]
Phone Number | (246734) 6397217612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noorpur, Bijnor (Uttar Pradesh)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps to troubleshoot the problem simply are-.
1: Restart your device
2: make sure your internet connection is
working
3:Check if the website is down for everyone or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps for pairing a Bluetooth speaker to mobile-
1: turn on the bluetooth speaker.
2: turn on bluetooth of mobile.
3: In your mobile's bluetooth setting, tap pair new device. If you don't find pair new device check 'Available device' or tap 'Refresh'.
4: Tap on the name of  speaker's bluetooth device.
both devices will be connect.

What according to you makes you a good candidate for customer service or technical support job?

the qualities or skills which makes me good candidate for technical support job are-
*Being tech savvy
* Patience
*Good listening
*The capacity and willingness to learn
*Attentiveness
*Time management
* Positive attitude
* Multitasking etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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