Subject: Tech Support Candidate - Paras Sahni
From: Paras Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 22:56:06 -0400

Tech Support
Test

Name

Paras
Sahni

E-mail

[email-masked]

Phone Number

(+91) 9835416100

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

samastipur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Application support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact pvt LTD

L2

90 days notice period

35000

Previous Employer 1

Microland limited

L2

18000

Previous Employer 2

Infovision Pvt ltd

L1

9000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We can follow the below steps to troubleshoot

Check internet connectivity

Check date and time as per region given

Check pac and proxy settings

Check if user is from VPN group

Delete all browser history

Delete credentials managers saved password

Delete cleanmgr

Delete all caches file from system

Run GPUPDATE in CMD command

Run TREE in CMD command

Restart the system once

Need to AV updated in system with date

If issue still persist then we can check with wintel and application support
team for further assistance

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Below is the list of steps to follow the
Bluetooth connectivity

Click on Bluetooth settings in system

Turn on the Bluetooth connectivity in system and phone as well

Click on pairing option and paired with matching name of Bluetooth which has
assigned with mobile

Update the latest driver in system

Run GPUPDATE in CMD command for policy applied

What according to
you makes you a good candidate for customer service or technical support
job?

To getting a positive attitude and apptitude on work
around

Get positive response from client

Getting positive feedback

On a scale of 1 - 5 please rate your fluency in
spoken English

4