Subject: Tech Support Candidate - Shivam Nishad
From: Shivam Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 22:32:55 -0400

| | Tech Support Test

Name | Shivam Nishad
E-mail | [email-masked]
Phone Number | (+91) 9381132461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur Dehat (Ramabai Nagar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check which type of error is showing. If other websites are opening properly then i search for the error code in the google and fixed it out. If no one website opening then i will check the network setting like wifi is connected or not, internet is coming or not. If wifi has any problem then i will disconnect the wifi and then connect again. If wifi still not working then i will check my router . If router does not have any problem then I will take any other device and search for the solution in the internet. I think i have covered all the cases it may resolve the error now.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First swip down the screen or open the setting for turning on Bluetooth. then tap to pair new device. if don't find pair new device then check under the available device then tap one 'more', refresh. then tap on the Bluetooth device you want to pair.
What according to you makes you a good candidate for customer service or technical support job? | I can handle the problem in very easy manner and politely so that customer doesn't have to face any difficulty.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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