Subject: Tech Support Candidate - Muzaffar Saqib
From: Muzaffar Saqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 17:51:42 -0400

Tech Support
Test

Name

Muzaffar
Saqib

E-mail

[email-masked]

Phone Number

(110025) 8750689894

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Okhla, South Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Tech Mahindra

L1, NETWORK
ASSOCIATE

31st July 2020

17500

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check if my internet connection is
lost or not at the bottom right of my screen, if connection is available then
I'll close other tabs or just restart the browser, or I will check in other
browser,

if the connection is lost, then if I'm connected to a LAN network I will just
reinsert the LA cable, of if I'm connected to a wifi I'll open the router
settings and check if the connection is available or not, if the connection is
not available, I will reset the router, if it still doesn't work, I will
manually change the wireless channel from wireless parameters settings of my
router,

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the device,

Turn on Bluetooth,

(the list of available devices will show up)

Tap on the devise that we need to connect,

Then pair or cancel message will show up,

Click on pair,

The speaker will connect

What according to you makes you a
good candidate for customer service or technical support job?

I believe I'm good at solving problems, and believe that
technical support is all about solving problems, it seems like an ideal work for
me

On a scale of 1 - 5 please rate your fluency in
spoken English

5