Subject: Tech Support Candidate - Jatin Airy
From: Jatin Airy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 16:21:07 -0400

Tech Support
Test

Name

Jatin
Airy

E-mail

[email-masked]

Phone Number

(+91) 8076533947

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Munirka, Delhi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will read the error. Then I will
take actions according to the requirement of the error.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on your Bluetooth speaker and mobile phone.

2- Turn on bluetooth option on both the devices.

3- Connect your phone's bluetooth with the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

A candidate must be customer centric and he should treat
address the customer in decent way. The way of talking or texting should be
formal and calm. And the candidate must be very active and logical to resolve
the issue very fast and accurately.

On a scale of 1 - 5
please rate your fluency in spoken English

4