Subject: Tech Support Candidate - Sumit Ahlawat
From: Sumit Ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 15:54:04 -0400

| | Tech Support Test

Name | Sumit Ahlawat
E-mail | [email-masked]
Phone Number | (+91) 9560121487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer Service Operations | Present | 26,000
Previous Employer 1 | Argus System | Technical Support | 3 October,2020 | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am unabke to open website, i will clear the history, cache and cookies. I will makesure  is enabled.
I will try it on different browser.
I will make sure if internet is working fine on the device.
I will restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings>bluetooth
Turn it on and then in the list, i will search for the device name that i want to connect with phone.
Tap pair and connect.

What according to you makes you a good candidate for customer service or technical support job? | The technical support associate should be polite and a good listener. He/she can be a good candidate if we show empathy to customers and sense of urgency to solve their queries and issues within communicated timeframe.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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