Subject: Tech Support Candidate - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:10:59 -0400

| | Tech Support Test

Name | Nikhil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9582252579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist technologies pvt. ltd. | customer service executive | 11 march 2021 | 15500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly, i will check whether my internet services are working properly or not. If no, i will contact my network operator. If my internet services are working, I will check whether i have put correct URL in the browser. If the URL is correct, I will check if the server of the website isnot down. If the server is down, I will try it after the given timeline. If the issue is still not resolved, I will contact to the website to know the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first i will go to the settings option in my mobile phone.
2. I will turn the bluetooth on and ensure the bluetooth of the phone which i want to connect to is also on.
3. i will check for the available devices and connect the desired device
4. The setup is completed and now i can share the data between the two devices

What according to you makes you a good candidate for customer service or technical support job? | i have good communication, technical skills, positive attitude and energetic and a zeal to work in the technical support profile which make me a good candidate for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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