Subject: Tech Support Candidate - Jabin J
From: Jabin J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:06:20 -0400

| | Tech Support Test

Name | Jabin J
E-mail | [email-masked]
Phone Number | (+91) 6235224427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IP momentum | VoIP Network engineer | Still working | 35k
Previous Employer 1 | Minacs | Senior customer service executive | April 2016 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the Internet connectivity -> Refresh the website-> check Java script enable or not -> clear cache and cookies-> check the date and time is updated or not -> restart the web browser-> try with another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth settings-> Tap pair new device ( if you don’t find pair new device, check under “available devices” or tap more refresh ) -> Tap the name of the Bluetooth device we want to pair with our device
What according to you makes you a good candidate for customer service or technical support job? | Willingness to work for the customer and ready to listen their problems
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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