Subject: Tech Support Candidate - Mrinmoy Mahara
From: Mrinmoy Mahara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:49:23 -0400

Tech Support
Test

Name

Mrinmoy
Mahara

E-mail

[email-masked]

Phone Number

(91) 8802745351

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Keystone security

Video analyst

31 July
2021

25000

Previous Employer 1

Mokusei outsourcing
services

Senior system engineer

2 years

22500

Previous
Employer 2

Aranca

System engineer

7

10000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check what kind of error it showing,
if network related issue then I'll check internet connection, after that I'll
ping through command prompt, then try to open it again on browser, still the
site is showing error, then it mins site is restricted by the
administrator.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Bluetooth speaker as well as mobile phone
should be power on. After that turn on Bluetooth mode in speaker as well as
mobile phone also. Then we go through our mobile headset and go to the bluetooth
option, then select a pair a new device and select bluetooth speaker device and
connect.

What according to you makes you a good candidate
for customer service or technical support job?

Because
I'm always ready to help to our customers in every situation by the help of my
technical skills and experience.

On a scale of 1 - 5
please rate your fluency in spoken English

4