Subject: English Language Test - Harish Masood
From: Harish Masood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:29:24 -0400

Foreign Language
Screening Test

Name

Harish
Masood    /  (+91) 8267817819    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer

Unfortunately, our courier partner don't able to reach you because your given
address is found wrong.

He searched many time and also asked person but everyone said this person is not
belong to area.

i was also trying to your cell phone

it's not reach able

Please confirm your address or provide proper address.

Our courier partner delivery  easily your destination.

Thank you for your valuable time.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Abdul,

Unfortunately, our team installed scratched TV Cabinet. We sincerely apologize
for the loss of Cabinet's quality some of you might have encountered.

For your inconvenience, we will send our team as possible as soon. They will fix
it or change. It depends on damages.

We value our customers and ask you to please feel free to continue providing
feedback about our services. We look forward to giving you the best service
possible.

Thank you for your invaluable support,

Homebox team