Subject: English Language Test - Rupa Randive
From: Rupa Randive <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:13:33 -0400

Foreign Language
Screening Test

Name

Rupa
Randive    /  (+91) 9702057708
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
Sir/mam,

We are extremely sorry for the inconvenience caused and the day in receiving
your order.

There is some problem with the courier company with the address of the shipment.

We will resolve this issue at the earliest so that there won't be further delay
in receiving your order.

Thank you do much.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We are considering your complaint and working on it as a high priority task.

One of our executive will visit your address and rectify the issue at the
earliest.

Thank you for bearing with us.