Subject: English Language Test - Chumbenthung Odyuo
From: Chumbenthung Odyuo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:09:26 -0400

| | Foreign Language Screening Test

Name | Chumbenthung Odyuo    /  (91) 8974432341    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, Ma'am

Sorry for the inconveniences, since you have given us the wrong address you have to come and pick the product in our location which we have mail you, thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, Sir

This is our first time we are getting complain through our products, it will take two to three days to provide you with new one. If you have any problems related to the product let us know we are here to help you, Thankyou

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