Subject: Tech Support Candidate - Shakti thakran
From: Shakti thakran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:03:26 -0400

| | Tech Support Test

Name | Shakti thakran
E-mail | [email-masked]
Phone Number | (+91) 9971092192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Engineer 2 | 1 Jan 2020 | 28k
Previous Employer 1 | HCL | Senior analyst | 26 feb 2021 | 35k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well, i would like to probe first to know what kind of error it is.

Once we know what error it is we can proceed with TS.

For example:- in this case of no internet connection we can proceed with network TS.

Another point that frequently happens is that website not responsive due to excessive load or other defaults.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on both devices.
2. Try to search discoverable devices available.
3. Tap on the speaker that you like to connect to.
4. Enjoy your music.

What according to you makes you a good candidate for customer service or technical support job?

Excellent communication skill does matter a lot while dealing with clients.

Good Knowledge base dies provide efficiency and reduces the time to resolve the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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