Subject: English Language Test - Rita Pal
From: Rita Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:01:11 -0400

| | Foreign Language Screening Test

Name | Rita Pal    /  (91) 9990307131    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam/Sir,
I m contacting you regarding your order of hand bag which order was placed on few days back but we are not able to delivered you because on that address people denied to take order and told us that's order was not placed by us.
Please provide your right address to delivered your order as soon as possible
Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam/sir,
TV cabinet can return and replaced in given time period which provide you at the time of order after that you are not able to return and replace it.
So if you want to replace and return your order so do as soon as possible.
We also can take your order back.
Thank you

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