Subject: Tech Support Candidate - Shifan Ahmed
From: Shifan Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:50:32 -0400

Tech Support
Test

Name

Shifan
Ahmed

E-mail

[email-masked]

Phone Number

(+91) 7985290724

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kanpur, India

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
Administration

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nope

Previous Employer 1

Paytm Payments Bank
Limited

Fraud Analyst

20/07/2021

18272

Previous
Employer 2

InterfacePro Webtech Pvt. Ltd.

Trainee Associate - Service
Desk

25/12/2019

13419

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
of all as basic solving I do check my Internet Connectivity, ping test, speed
test.

If it is good, then I try to restart my browser or try to open it in another
browser or in incognito mode.

Still it doesn&#039;t open, I recheck the spelling of URL whether it is
correct or not and reset the cache and browser settings.

2. Then I simply try to connect via VPN incase other websites are opening except
the asked one.

3. If nothing is opening, then I try to reset my IP and proxy connection via LAN
settings in Control Panel.

5. Still happening same, I try to open it on another device or another network,
if it happens there too, then may the site is offline or server is down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Power on the Bluetooth speaker.

2. If there is a mode to switch to pairing mode I apply the same, basically it
is by default in pairing mode.

3. I open my phone&#039;s Bluetooth settings.

4. After switching &#039;on&#039; Bluetooth It search the device name of
speaker to connect with.

5. Then I select the desired device name to connect with and it ask for passcode
or nowadays it simply ask to pair using match code.

6. After pairing it connects automatically.

What according to
you makes you a good candidate for customer service or technical support
job?

Good Communication Skills

Sound of Technical and Problem Solving.

Following the ITIL Concepts Strictly.

Team-Player.

Good knowledge of working SOPs.

On a scale of 1 - 5 please rate your
fluency in spoken English

4