Subject: Tech Support Candidate - Ashish Sharma Ashish
From: Ashish Sharma Ashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:48:22 -0400

| | Tech Support Test

Name | Ashish Sharma Ashish
E-mail | [email-masked]
Phone Number | (91) 9872627912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Outlook, Troubleshooting, configuration, installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experis IT Pvt ltd | Team lead | Na | 18441
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check URL if any spelling mistake. Then i will reopen the browser to recheck it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We need to enable Bluetooth device on both devices.
2. Post enabled the devices we need to pair it.
3. After got paired Bluetooth speaker connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |