Subject: Tech Support Candidate - Imdad Bakhsh Imdad
From: Imdad Bakhsh Imdad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:47:48 -0400

| | Tech Support Test

Name | Imdad Bakhsh Imdad
E-mail | [email-masked]
Phone Number | (225001) 9793441786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | barabanki
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check you can open any other websites.

-if yes then your there may be some problem in ndtv.com and your network is working no issue in network.
-if no then,

Open new web browser like chrome or Firefox
-if open then there may problem in last web browser
- if no then there is problem in website.

Troubleshooting-
1- Reset the network, some time network create an issue .
2- clear the cache of web browser in which you are opening the website, some time cache create a problem to open website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Open bluetooth in speaker.
-open bluetooth in mobile.
-search speaker bluetooth (name of bluetooth) and click on pair.
Your blutooth is connected.

What according to you makes you a good candidate for customer service or technical support job?

I am technically strong, and i know how to troubleshoot.
I can write and speak English
I have done digital marketing course so i can convince and solve problem easily

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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