Subject: Tech Support Candidate - Parvendra Kumar
From: Parvendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:47:24 -0400

| | Tech Support Test

Name | Parvendra Kumar
E-mail | [email-masked]
Phone Number | (011) 9650686502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BLS INTERNATIONAL SERVICES LIMITED | Sr.IT Executive | 20/Sep/2021 | 4,00,000
Previous Employer 1 | DSKY TECHNOLOGY PVT.LTD | IT Engineer | May 2016 | 200000
Previous Employer 2 | Odissi Systems &Solutions | Desktop Support Engineer | Feb 2015 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all,  i need to check the website from Firewall , may be blocked by firewall device. If it is blocked by firewall then  i can white list fro our firewall devices.
Need to check from host file also, may be blocked by the host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Need to scan Bluetooth devices.
2. Need to make a pairing between mobile and speakers.

What according to you makes you a good candidate for customer service or technical support job? | 1. If ant technical support engineers can do our work in shot time and resolve an close the issue after taking call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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