Subject: Tech Support Candidate - Uddeshya Patel
From: Uddeshya Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:45:41 -0400

| | Tech Support Test

Name | Uddeshya Patel
E-mail | [email-masked]
Phone Number | (+91) 75001 42343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | Senior associate | July 2020 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are five steps which helps you to resolve the error ::
Step 1- Restart the PC
Step 2- Ping the website on Command prompt
Step 3- check Active directory
Step 4- Check whether website is not running on offline mode.
Step 5- Run website on safe mode

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the mobile Bluetooth
Turn on the speaker Bluetooth
Scan the name of speaker on mobile
Then pair them with each other
When it's shows connected then use it.

What according to you makes you a good candidate for customer service or technical support job? | A person who listen their clients problem first without interruption.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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