Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:44:57 -0400

Tech Support
Test

Name

Vikas
Kumar

E-mail

[email-masked]

Phone Number

(91) 9999957598

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Goodearth Design Studio Pvt Ltd

System Administrator

No

58850

Previous Employer 1

OSG India Pvt Ltd

System
Administrator

July 2015

27000

Previous Employer 2

HCA Pvt Ltd

System
Associate

April 2014

18000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Used
a case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If i'm facing issue to open website of ndtv.com
in my browser, then i will clean all cookies & browsing history & will
check my browser is up to date after that will open browser & check
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Firstly power on the biuetooth speaker.

2. Press the Bluetooth button over 5-10 seconds on your speaker.

3. Open the setting of your mobile phone.

4. Open the tab of Bluetooth & on this service.

5. After that search the available devices in your phone.

6. If your speaker is shown in your phone then will click on that.

7. One pop up comes when you click on your bluetooth speaker for pairing.

8. Click on pair & your device get connected with phone.

What
according to you makes you a good candidate for customer service or technical
support job?

1. Good Academic Qualification

2. Soft Spoken

3. Good Listener

4. Problem Solver

5. Helpful

6. Team Builder

7. Ready For Support At Any Time

On a scale of 1 - 5
please rate your fluency in spoken English

4