Subject: Tech Support Candidate - Ujjawal Singh
From: Ujjawal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:39:52 -0400

| | Tech Support Test

Name | Ujjawal Singh
E-mail | [email-masked]
Phone Number | (201301) 6261327190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hello verify india pvt ltd | Operations | 28jul | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved easily by restarting your device. Some few steps we have to keep in mind
Step1: Restart your device
Step2: Make sure that your Internet connection works properly
Step3: check if the website is down only for me or for everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: open the setting app
Step2: Navigate to connnected device, and turn on the Bluetooth toggle switch
Step3: select the Bluetooth to view the options
Step4: select pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | They must have strong communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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