Subject: Tech Support Candidate - Ankit Chopra Ankit
From: Ankit Chopra Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:38:45 -0400

Tech Support
Test

Name

Ankit
Chopra Ankit

E-mail

[email-masked]

Phone Number

(0) 9560413394

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi Janakpuri

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
Active Directory

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Publicis Groupe

Senior ITGS L2

380000

Previous Employer 1

Aptara

IT Helpdesk Associated

27th March
2021

250000

Previous Employer 2

Delex Cargo Pvt Ltd

REGIONAL IT
Coordinator

Dec 2016

230000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
I'll check with other browser if its working, so next we should optimize that
browser along with proxy settings and firewall so most probably issue will get
resolved.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we need to open the bluetooth setting and
then navigate to turn it on and then turn on the bluetooth toggle switch, if its
not enabled and select the pair new device to place the bluetooth devices in
pairing mode.

What according to you makes you a good candidate
for customer service or technical support job?

Technical
support job always holding the first point of contact title for all computer
users and immediate support providers in one go, that makes me always a good
candidate for this job role with strong technical knowledge.

On a
scale of 1 - 5 please rate your fluency in spoken English

5