Subject: Tech Support Candidate - Abhishek Chauhan
From: Abhishek Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:35:30 -0400

| | Tech Support Test

Name | Abhishek Chauhan
E-mail | [email-masked]
Phone Number | (91) 7011921529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi, shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
vendor coordination

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | at&t | dekstop support engineer L2 | 30/8/2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. checking the internet
2. weblink is block or not on proxy
3. browser Setting is correct if not then will set as default
4. try to open weblink in different browser ( if have)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power On to the Bluetooth device
2. enable the Bluetooth in Mobile
3. click on searching device option in mobile
4. once the bluetooth device is a appear in searching list will select the same
5. after select the Device that will showing is connected.

What according to you makes you a good candidate for customer service or technical support job? | user satisfaction if facing any technical issue as a technical Support Engineer my responsibilities is I am listening to him first what the exact issue they was facing then proceed accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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