Subject: Tech Support Candidate - Amit Kumar Singh
From: Amit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:34:26 -0400

Tech Support
Test

Name

Amit Kumar
Singh

E-mail

[email-masked]

Phone Number

(91) 8853013970

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT Services

Customer Support
Engineer

11 oct

18k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We have to check the error that what the error is
coming after understanding the issue then will have to troubleshoot according
to that issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we have to on the speaker and then paired
with our mobile phone then it will show their device name  for pairing the
speaker and then will have to click on that section then it would be
connect.

What according to you makes you a good candidate
for customer service or technical support job?

The main
thing is in this field according to me, You should have more patience and have
to solve problems with very calm mood and never frustrated with own work, Always
should give our best for any organisation.

On a scale of 1 - 5
please rate your fluency in spoken English

4