Subject: Tech Support Candidate - Raj Sharma
From: Raj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:33:48 -0400

| | Tech Support Test

Name | Raj Sharma
E-mail | [email-masked]
Phone Number | (91) 9313917927
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Events 4 sire | It manager | Friday | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First try to check internet connection.
Second I will clean the cookis of browser.
Third I will check this website on different browsers.
Forth I will check on other computers.
Fofth if may problem with the hosted server then contact to their customer care...etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the blutooth of speaker.
Second open blutooth setting of mobile.
Third click on pair new devices.
Fourth select here your blutooth speaker name and as you will select a sound come like connected.
Now you can enjoy music.

What according to you makes you a good candidate for customer service or technical support job? | A good speaking skills. A good knowledge about product.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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