Subject: Tech Support Candidate - Pragti Mishra
From: Pragti Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:27:33 -0400

Tech Support
Test

Name

Pragti
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9807294605

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Medanta Hospital

Technical service
advisor

NA

23000

Previous Employer 1

IBM

Software Developer

2018

26000

Previous Employer 2

Siemens Healthineers

Intern

2017

16000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will check my internet connectivity Or Wi-Fi connectivity, if everything is
proper then I will check for other website. I will also check for the URL it is
correct URL or not. I will also try to resolve the issue by resting the browser
or I will check the same URL on other compatible browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will turn Bluetooth on.

2- a list of available devices will appear.

3- If speaker is not listed, then will press the button available on speaker
that makes it discoverable.

4- On mobile i will select my speaker (speaker brand or name will reflect).

Above process was to pair the speaker once it gets paired we did not need to go
for that setup again, we just have to make saure that our speaker and Bluetooth
of mobile phone is on.

What according to you makes you a
good candidate for customer service or technical support job?

Because i am soft spoker, good listener, problem solver, team
builder, good technical knowledge and having 2+ years of the experience as
technical remote assistance.

On a scale of 1 - 5 please rate your
fluency in spoken English

4