Subject: Tech Support Candidate - Akarsh Tomar
From: Akarsh Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:22:57 -0400

| | Tech Support Test

Name | Akarsh Tomar
E-mail | [email-masked]
Phone Number | (91) 9450397840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the following steps which we can follow to solve the issue:

1) Restart the device

2) Check that you are connected to internet.

3) If we are connected via ethernet check that the ethernet is connected properly.

4) We should check the wifi router that the router is working fine or not.

5) Check that you are not using VPN.

6) Check if the website is down for everybody or for just you only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect bluetooth speaker to your mobile phone are:

1) Turn on bluetooth on both the devices mobile and speaker

2) In mobile phone scan for nearby devices

3) Pair with the Speaker

4) And you will be connect with a speaker via bluetooth

What according to you makes you a good candidate for customer service or technical support job?

In this covid pandemic by using my technical skill, I have helped many of neighborhood people in the technical problems they were facing. Major issue was that all the shops were closed in the lockdown so, I have to come up with the solution without using external resources.
Because of my technical skill I think that I am suitable candidate for technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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