Subject: Tech Support Candidate - Harshit Sharma
From: Harshit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:22:40 -0400

| | Tech Support Test

Name | Harshit Sharma
E-mail | [email-masked]
Phone Number | (201009) 8853591284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city 2 noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prompt personnel pvt ltd | Associate Engineer | | 23700
Previous Employer 1 | Galore Network | Team Leader | 18/03/2017 | 16500
Previous Employer 2 | Gemini Communication | Field Engineer | 31/03/2016 | 11000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the connectivity of network.
2-Troubleshooting the system.
3-Find the issue.
4-Resolution of problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Power on the bluetooth device.
2- Activate the bluetooth in mobile.
3-Search the available blutooth device in mobile.
4- Connect the device in mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have ability to listen properly and make good communication. Problem resolution root cause analysis.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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