Subject: English Language Test - Abu Talha
From: Abu Talha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:22:37 -0400

| | Foreign Language Screening Test

Name | Abu Talha    /  (110025) 9198823140    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Akash..

I am glad to get your email regarding your product status, as you have ordered a hand bag and was scheduled to deliver today, but due to wrong address it could,t be delivered, hence i request you to share your current adress in order to get your product. Please feel free to reach out if you have any further question.
Abu Talha.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear Abdul.
As i got your email complaining about Scrathes on TV, according to company'S policy you can.t get money back, but the company can repalce it adding service charge, so let us know when you need our team they will replace it.
Thanks for connecting us.

Abu Talha.

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