Subject: Tech Support Candidate - Ashutosh Rao
From: Ashutosh Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:21:56 -0400

| | Tech Support Test

Name | Ashutosh Rao
E-mail | [email-masked]
Phone Number | (91) 9910615451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nyay khand 1 indrapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unicorn | System Administrator | 15 Sep | 31000
Previous Employer 1 | Future focus | Desktop Support | 16 Aug | 16000
Previous Employer 2 | Birla group | Desktop Engineer | 14 Sep | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check user have internet access or not Lan cable
Check Host File may be site is block

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth in system then pair a device
What according to you makes you a good candidate for customer service or technical support job? | I have 11 Years experience in IT engineer as a user Support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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