Subject: Tech Support Candidate - Akriti kumari
From: Akriti kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:20:17 -0400

| | Tech Support Test

Name | Akriti kumari
E-mail | [email-masked]
Phone Number | (110096) 8210698943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NextGenvision technology | linux system engineer | may(2021) | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check that is website url is correct or not, then I will check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly power the speaker.
Then change the mode of speaker to bluetooth mode.
Then on the bluetooth of phone and search the device.
Then it shows the name of speaker then tap on that to connect

What according to you makes you a good candidate for customer service or technical support job?

Problem solving approach

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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