Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:20:12 -0400

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8073416701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Limited | Technical Analyst | 18/10/2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connectivity.
Other browsers need to be checked to confirm if there is any issue with browser compatibility to the site.
In next step I will check if NIC is working fine.
Also need to see if IP stack is working as expected.
Then will check if google is reachable using IP address 8.8.8.8 to see if DNS resolving.
I will ping the Gateway for my internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First need to enable bluetooth service on speaker and make sure it is discoverable.
Then pair bluetooth profile in phone to speaker's bluetooth profile and then provide credentials, if needed in any pop-up notification.
Connectivity should be established provided correct credentials are feed to the settings.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience of handling customers globally . Troubleshooting skils from scratch to top is an additional advantage to this requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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