Subject: Tech Support Candidate - Nishant kumar Nishant
From: Nishant kumar Nishant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:19:02 -0400

| | Tech Support Test

Name | Nishant kumar Nishant
E-mail | [email-masked]
Phone Number | (91) 9354363803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Muzaffarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Sai Rajeswari educational society Muzaffarpur bihar | Broadband and networking trainer | Working | 21000
Previous Employer 1 | Essjay Ericsson | Trainee engineer | 17/8/2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

following steps should be taken.
1. I will check internet connection ,also  the media through which I am using internet either through ethernet cable or may be wifi.

2. I will try browsing website again for 2-3 times .
3.At last there will be problem with websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow these steps.
1.open the blutooth of both speaker as well as mobile phone .
2.I will search speaker name in bluetooth of mobile phone
3.I will click on name of speaker and connect them.sometimes it may ask for password I will connect accordingly.

What according to you makes you a good candidate for customer service or technical support job?

I have good analytical and technical approach to solve any issue of a system or a network.
Also have sufficient fundamental knowledge regarding technical support as I have done it earlier.I also know basic knowledge of networking as well and how to handle customer in pressure situation.
I am self-motivated and postive thinker.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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