Subject: Tech Support Candidate - Diwakar Pandey
From: Diwakar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:18:03 -0400

| | Tech Support Test

Name | Diwakar Pandey
E-mail | [email-masked]
Phone Number | (+91) 7895636147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech | Technical support Engineer | | 19500
Previous Employer 1 | ASM Enterprise solutions | Technical support Engineer | | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connection.
If internet connection is bad then need to use another option for internet.
And if internet connection is good still error is coming then need to do clear cache and cookies from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I need to turn on the bluetooth of mobile devices and switch on the bluetooth speaker.

After turn on the bluetooth of mobile speaker device name will appear then click on speaker name and pair.

Then after some time device will connect

What according to you makes you a good candidate for customer service or technical support job?

Custom satisfaction.

And pressure handle.

Communication.

Survival

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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