Subject: English Language Test - Shubham Patial
From: Shubham Patial <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:17:51 -0400

Foreign Language
Screening Test

Name

Shubham
Patial    /  (+91) 8882923732    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi shubham,

Thanks for reaching out! I have an answer to your question about your product
which was placed before 14 days. I'm very sorry you had this experience. The
product is delayed due to your incorrect address in the courier. Please provide
the correct address to our company as soon as possible so that we can delivered
your  product.

If you have any more questions or come accross any other issue, let me know,i
will be happy to help.

Have a great day,

Sumit

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
shubham ,

I'm sorry for the trouble you've been having with the TV cabinet. My team and i
are doing everything  we can to resolve  this as fast as possible , as i
already did email to my transporting departing regarding this issue. In order to
support  you through this, l need some information from you.

Could you send me the clicked picture of your cabinet so that i can forward it
to my team and resolve this issue.

Thank you for your patience  and let me know if i can help in any way.

I apologize again for any inconvenience.

Sumit