Subject: Tech Support Candidate - Gaurav Upadhayay
From: Gaurav Upadhayay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:17:29 -0400

| | Tech Support Test

Name | Gaurav Upadhayay
E-mail | [email-masked]
Phone Number | (91) 7827865481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi, Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rubixis Technologies pvt ltd | Vikas puri, budella | 20aug, 2021 | 21000
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i will check other sites working or not. If,  other sites are working normally then next step would be clear all caches from the browser.
If, issue still there then ,
Second, i will reset the browser.

In shorts
Checking with other sites, check specific site not blocked from browser.
Delete all casche from browser,  & reset the browser.

If still there is any issue it means issue would be from site not from system. We can check this through ping to specific site. For instance, open cmd & tpye ping www.ndtv.com -t & check the ping is coming or not from the site. If,  ping is showing time request out or not reachable  or latency too much high. It means issue should be from site.

But,  you didn't show any error name.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power on the bluetooth speaker.
2 also on mobile bluetooth check the name of speaker it should be show in mobile bluetooth.
3 make paring eachother
4 In last it would be connected.

What according to you makes you a good candidate for customer service or technical support job? | For being good candidaye, one should have patience level, polite behave with user, good understanding of user problem. I think it is enough. 😊
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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