Subject: Tech Support Candidate - Bhuvanesh Sugumar
From: Bhuvanesh Sugumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:12:23 -0400

Tech Support
Test

Name

Bhuvanesh
Sugumar

E-mail

[email-masked]

Phone Number

(91) 8682822689

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Chengalpattu

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
VoIP
Exchange

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata Consultancy Services

System Engineer

December
1

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Try to check DNS of the browser, Try to analyse
the error code mentioned on the browser, try to reset cache

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth - Make sure Bluetooth device is turned on -
Make device visible and pair the headphones to the phone by selecting pair new
device

What according to you makes you a good candidate
for customer service or technical support job?

Customer
relationship, SLA management, Communication skills, Patience and Team
player

On a scale of 1 - 5 please rate your fluency in
spoken English

4