Subject: Tech Support Candidate - Vinayak bharadwaja
From: Vinayak bharadwaja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:11:36 -0400

| | Tech Support Test

Name | Vinayak bharadwaja
E-mail | [email-masked]
Phone Number | (91) 9717111055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Inspira Enterprise India Private Limitted | Manager Sales | 30th May 2021 | 50000
Previous Employer 2 | FOOTPRINTS PRESCHOOL & DAYCARE PVT. LTD | Senior Executive for Corporate tie ups | 05th April 20 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | on the computer go to google chrome or internet explore. go to settings and clear browsing data and the cookies. then try t open the webpage.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firsts you have to swipe down from top screen. click on the Bluetooth for few seconds. search for the device which you want to connect. Then pair the device and follow the instructions.
What according to you makes you a good candidate for customer service or technical support job? | As person who listen to the customer query or the issue first, have to acknowledge the customer. then try to resolve the issue with trouble shooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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