Subject: Tech Support Candidate - Harsh KUMAR
From: Harsh KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:10:08 -0400

Tech Support
Test

Name

Harsh
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 8860059414

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Channel technologies pvt ltd

System administrator

Working

30000

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of fall check internet connection,
connection is connect or not, or if connect then check internet is running in
brouser or not change broswer, clear cookies of browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 on
bluetooth from both device.

2 check name of bluetooth speaker & search speaker name in phone then
connect it .

What according to you makes you a good candidate
for customer service or technical support job?

Give 100
% positive answer or talking with customer very politly

On a scale of 1 - 5
please rate your fluency in spoken English

2