Subject: Tech Support Candidate - Ziaul Islam
From: Ziaul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:07:36 -0400

| | Tech Support Test

Name | Ziaul Islam
E-mail | [email-masked]
Phone Number | (+91) 8287382071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data Services | Field Tech Associate | Currently Working | 15,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a Computer user i will do below mentioned steps:

1. I will refresh the webpage.
2. I will restart the web browser and try again.
3. I will check the proxy settings in the browser settings.
4. I will try to open the webpage with a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will turn on the bluetooth speaker post that i will make sure that it is visible to other devices. Then, i will turn on the bluetooth of my Mobile phone and search nearby discoverable bluetooth devices, and select the speaker for connection. It will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | To be a good candidate for technical support or customer service i should have to speak fluent english and a positive attitude to attend customers and help them with their queries/concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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