Subject: Tech Support Candidate - Bheem Rao
From: Bheem Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:05:45 -0400

| | Tech Support Test

Name | Bheem Rao
E-mail | [email-masked]
Phone Number | (+91) 8618202099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP
Cucm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iqvia | Infrastructure Analyst | 18 NOV 2021 | 57000
Previous Employer 1 | Wipro technology | Cisco voice network engineer | 1 May 2020 |
Previous Employer 2 | Merc Technologies | Voip network engineer | 27 July 2018 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check the error code , is it related to 404 or 503 error etc.
Depends on the error code we need to proceed further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth on your phone and then on the speaker .
In mobile phone the check the nearest device name and depends on the speaker name connect it.

What according to you makes you a good candidate for customer service or technical support job? | Mainly we need satisfy there requirement ASAP without any delay for these business impact.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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