Subject: Tech Support Candidate - Shweta Verma
From: Shweta Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:04:37 -0400

| | Tech Support Test

Name | Shweta Verma
E-mail | [email-masked]
Phone Number | (91) 7666337914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akom technologies Pvt Ltd | Technical engineer | | 18000
Previous Employer 1 | Presto stantest Pvt ltd | Technical sales co-ordinator | 30 Dec 2020 | 18500
Previous Employer 2 | Sovitron Interiors Pvt Ltd | CRM | 26 September | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly I will check my whether the website I'm entering is correct or not.
2.secondly I will be try to browse the same website to other browsers.If not getting browse then next step.
2. Thirdly I will be checking whether the lan cable connected to my desktop is ok or faultly.
3. Next I'll be checking whether the internet is working or not in my desktop.
4.if this all steps are ok then there is problem in the network or server that's why the website is not getting open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch On the bluetooth of the mobile phone.
2. Try to search the bluetooth device .
3.Pair the bluetooth device speaker with your mobile phone.
4. Get connect the bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job?

1.Satisfaction of customer is must.
2. Timely service is important.
3.Underatanding the problem and making the solutions in least time is must.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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