Subject: Tech Support Candidate - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:04:22 -0400

| | Tech Support Test

Name | Amit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8766232343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Administrator | 30 days notice period | 14000
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:-- Check for the internet connectivity is available or not .
Step 2:-- If internet is available, then check for website which is trying to open is correct or not.
Step 3:-- Then, check for the permission or accessibility for the particular website is allowed or not
Step 4:-- Finally, check for the DNS OR DHCP settings in computer network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and  bluetooth in mobile phone.
2. Through a mobile search for a particular bluetooth network which is for the speaker.
3. Connect to that bluetooth network, then it will ask for pairing. Need to allow for pairing a device.
4. Then, automatically mobile and bluetooth speaker gets connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Having a experience in this field.
2. Good command in handling client queries.
3. Able to understand the client queries easily, and rectify them also.
4. Good in explaining things to customer in a very simple and easier way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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