Subject: Tech Support Candidate - Saumya Tripathi
From: Saumya Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:59:44 -0400

| | Tech Support Test

Name | Saumya Tripathi
E-mail | [email-masked]
Phone Number | (91) 9198456493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2.make sure the internet connection
3.we will check if the website is down for everybody or just me.
4.we will change our browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down the top of the screen.
2. Touch and hold Bluetooth.
3. Tap on pair new device. If we don't find pair new device we will check"Available devices" or tap for refresh
4. Tap the name of the Bluetooth device we want to pair with our device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have the right combination of skills for this job. I also bring the additional quality of strong analytical and problem solving ability .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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